AI & Machine Learning

Brands across multiple sectors can now access detailed analysis of Digital Customer Marketing activity across the Social Media pages of independent Merchant partners.

Social Listening & Sentiment Analysis

Brands that sell their products or services through networks of independent Merchants don’t currently have the ability to ‘Social Listen’ for
mentions of their brands across a large number of Social Media Pages that the don’t own.

Now they have access to insights across their Merchant partners’ Social Media pages at scale for mentions of their brands and their competitors with the ability to analyse the associated sentiment.

Brands that sell their products or services through networks of independent Merchants don’t currently have the ability to ‘Social Listen’ for
mentions of their brands across a large number of Social Media Pages that the don’t own.

Now they have access to insights across their Merchant partners’ Social Media pages at scale for mentions of their brands and their competitors with the ability to analyse the associated sentiment.

Analysis of Keywords & Sentiment

As a Microsoft Azure partner, GladCloud's platform combines Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) to analyse customer reactions across Merchant partners’ Social Media & Review pages.

This identifies keywords and phrases that are important to the brand and Merchants in specific sectors, including sentiment analysis of comments on Co-branded Posts, published to the followers of a Merchant partners’ Social Media pages and mentions of competitor brands and the associated sentiment.

Platform Overview

As a Microsoft Azure partner, GladCloud's platform combines Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) to analyse customer reactions across Merchant partners’ Social Media & Review pages.

This identifies keywords and phrases that are important to the brand and Merchants in specific sectors, including sentiment analysis of comments on Co-branded Posts, published to the followers of a Merchant partners’ Social Media pages and mentions of competitor brands and the associated sentiment.

Platform Overview

Analysis of Trends & Triggers

The keywords and sentiments are analysed across Merchant partners’ Social Media & Review pages using Microsoft Cognitive Services to identify Trends & Triggers, resulting in actionable insights for both to Brand & Merchant partner

The keywords and sentiments are analysed across Merchant partners’ Social Media & Review pages using Microsoft Cognitive Services to identify Trends & Triggers, resulting in actionable insights for both to Brand & Merchant partner

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