AI & Machine Learning

Brands can now access detailed analysis of Digital Customer Marketing activity across the Social Media pages of their independent Merchant partners at scale.

Social Listening

Brands that sell their products or services through networks of independently owned Merchants don’t currently have the ability to ‘Social Listen’ for mentions of their brands across a large number of Social Media Pages that the don’t own.

Now they have access to insights across their Merchant partners’ Social Media pages at scale for mentions of their brands and their competitors with the ability to analyse the associated sentiment.

Brands that sell their products or services through networks of independently owned Merchants don’t currently have the ability to ‘Social Listen’ for mentions of their brands across a large number of Social Media Pages that the don’t own.

Now they have access to insights across their Merchant partners’ Social Media pages at scale for mentions of their brands and their competitors with the ability to analyse the associated sentiment.

Analysis of Topics & Sentiment

As a Microsoft Azure partner, GladCloud's platform combines Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) to analyse customer reactions across Merchant partners’ Social Media & Review pages.

This identifies keywords and phrases that are important to the brand and Merchants in specific sectors, including sentiment analysis of comments on Co-branded Posts, published to the followers of a Merchant partners’ Social Media pages along with the sentiment of mentions for competitor brands.

Platform Overview

As a Microsoft Azure partner, GladCloud's platform combines Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) to analyse customer reactions across Merchant partners’ Social Media & Review pages.

This identifies keywords and phrases that are important to the brand and Merchants in specific sectors, including sentiment analysis of comments on Co-branded Posts, published to the followers of a Merchant partners’ Social Media pages along with the sentiment of mentions for competitor brands.

Platform Overview

Analysis of Trends

These keywords and the associated sentiments are analysed across the many Merchant partners’ Social Media & Review pages using Microsoft Cognitive Services to highlight key trends that results in actionable insights that are provided to the specific Merchant partner and the respective stakeholder within the Brand.

EG. ‘A bad pint at the Corner bar’ or ‘Food was cold when delivered from the bistro’...

These keywords and the associated sentiments are analysed across the many Merchant partners’ Social Media & Review pages using Microsoft Cognitive Services to highlight key trends that results in actionable insights that are provided to the specific Merchant partner and the respective stakeholder within the Brand.

EG. ‘A bad pint at the Corner bar’ or ‘Food was cold when delivered from the bistro’...